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After delivery
A change of mind, a faulty item, the legal warranty on tools: what applies, within what time, and how to tell us.
Last updated: 26 September 2026.
For a change of mind, you may request a return within 7 days of delivery. After that, a change-of-mind return is no longer accepted. The item must be:
Most of our products are cosmetics and consumables: for a change of mind, a product whose packaging has been opened cannot be accepted, because we cannot put it back on sale. Tell us what is wrong when you make the request — a shade or pack-size mistake is often settled before dispatch.
When the return comes from a choice you no longer want, the collection cost may remain yours; we tell you before arranging the collection.
This change-of-mind window is a commercial commitment of ours. It adds to your rights for faulty items and to the legal warranty described below, and limits neither. The conditions in this section (unopened, unused, complete, in its original packaging) apply only to a change of mind.
If the item you receive is faulty, or is not what you ordered, you may refuse it at the door, or send it back to us in its original packaging within four (4) working days of delivery, telling us why. Return costs are ours. We then deliver the right item, repair it, exchange it or refund you within fifteen (15) days. This applies even if you opened the packaging to find the fault. (Law no. 18-05 of 10 May 2018 on e-commerce, article 23.)
Working days follow our calendar: Friday, Saturday and public holidays do not count.
The appliances, instruments and tools we sell carry the legal warranty by right (Law no. 09-03 of 25 February 2009 on consumer protection and fraud prevention, article 13; Executive Decree no. 13-327 of 26 September 2013). Its length is shown on each product’s page: at least six (6) months, and twelve (12) months for the categories the regulations set at twelve months, such as measuring devices, portable electric tools, and batteries and accumulators. It runs from delivery. If a fault appears during that period, we repair the item, replace it or refund you at no cost to you: transport both ways is ours. We carry out the warranty within thirty (30) days of your report. After a repair, the warranty is extended by at least thirty (30) days. Within ten (10) days, and at our cost, we may propose that we examine the fault together. No clause can reduce or remove this warranty.
In our catalogue today, the 6-month legal warranty covers: E-file bit set (6 pc), Nail art liner brush set (10 pc), Silicone practice finger, 3D nail art silicone mould, flowers, Volume tweezers set (3 pc: straight, boot, L), and Set of 5 fibre-tip lash tweezers. The other products are cosmetics and consumables, covered by the section above.
For a faulty item, or one that is not what you ordered, report it within four (4) working days of delivery; for a tool under warranty, at any time while the warranty runs. Write to us from the Contact page, or on WhatsApp, by phone, or by e-mail, with your order number: a report in writing, or made by any other means, is valid. Keep the item and, if you can, send us a photo of the fault. We arrange collection and return delivery, at our cost.
For a change of mind, make the request the same way within 7 days of delivery.
Every request is reviewed item by item and answered with its reason. A request for a fault or under warranty is never refused because the packaging was opened.
There is no prepayment in this system: a refund is not a card reversal. As agreed, it is made by CCP transfer or as store credit usable on the site.
Allow a few working days; Friday and Saturday do not count.