Frequently asked questions

Pick the reference and its variant, add it to the cart, then enter your name, wilaya, commune and phone number. A six-digit code arrives by SMS to confirm the number, and the order is recorded. There is no online payment: you pay the courier when the parcel is handed over.

No. A phone number is enough to order. An account is useful if you order often — a counter restocking between two clients: it keeps your orders and addresses, and it opens with the same number, no password.

Yes. Every product page has a WhatsApp button that opens a conversation with the reference and quantity already filled in. We record the order with the same order number, the same confirmation call and the same delivery as an order placed on the site. Reply hours are on the contact page.

After every order we call to confirm the reference, the address and the date you need it by. That call is what stops a parcel coming back. The calling number is in the confirmation SMS. Dispatch leaves the next working day after confirmation.

In cash, to the courier, when the parcel is handed to you. It is the only payment method: no online payment, no bank transfer, no CCP, no deposit. Nobody will ever ask you to pay before delivery — if someone does in our name, it is not us.

Yes. Prices are all-inclusive, in dinars, with no hidden fees. The total to prepare is shown in the cart, at checkout, in the SMS and on the tracking page: the price of the goods plus delivery (400 DA in Algiers, 600 DA elsewhere, free from 7,500 DA). Every amount is a multiple of 50 DA — the courier does not give change below that, so prepare the exact amount.

No, and that is deliberate. We take no payment before the parcel is handed over: no card, no transfer, no CCP, no deposit, no "handling fee". Payment is cash on receipt only. It is also what lets you open and check the parcel before you pay.

Yes. You may open and check the parcel in front of the courier, before paying. Count the pieces, check the references and the packaging. If the contents are damaged or do not match the order, refuse it there and then: nothing is owed.

Refuse it at the courier: the parcel goes back and nothing is billed to you. If you accepted it, write to us from the contact page with your order number as soon as you notice the problem: an item that arrives damaged or does not match the order is collected at our expense, even opened. A photo helps, but a clear description is enough; the time limits are in our return policy.

Delivery is 400 DA in Algiers and 600 DA in the rest of the country, whatever the size of the parcel. It is free from 7,500 DA of goods. The exact figure appears in the cart and at checkout, with the total.

Allow 2 to 5 working days after the confirmation call, depending on the wilaya: the dates come from our delivery partner's network. Friday and Saturday are not working days, and public holidays shift everything by as much. The far-south wilayas take a few days longer.

Yes, to your door across all 69 wilayas. We do not offer agency pickup: delivery goes to the address you give, and your commune is chosen from the list of communes served — which is what avoids parcels lost to an approximate address.

The courier calls before coming. If you are out, they can try again or hand the parcel to someone trusted at the address you gave. Tell us in advance if your hours are unusual: we note it on the parcel. A parcel left unanswered comes back, and that is a loss for everyone.

A courier from our delivery partner, right to your door. They call before coming and may introduce themselves under their own company’s name: it is your Lamsiya order all the same. For any question, your reference is your order number, and the tracking page on this site shows where the parcel is.

We import along the Dubai corridor, in small quantities, and we name a brand only where the supplier names it. Every page states the provenance we can document. What we do not do: give an origin the batch does not confirm.

Each variant is a working decision, not an upsell: a curl, a thickness, a shade or a pack size. The page and the selector state the exact axis, and the blog guides explain which ones combine in a protocol. Any variant with no real photograph is not offered — we never substitute one finish for another.

Away from light and heat, closed between uses, and never diluted without the sheet. Lash adhesives and tints get dated when opened; a refill stays sealed until the day you need it. Stored properly, a product lasts the shelf life its sheet states, and that is what matters at the counter.

We do not sort products by skin type and make no claim of that kind: no page says it, because we are not the ones who can verify it. The reference gives its times, its working conditions and its composition. The decision to use a product, and on which client, is your training and your professional judgement — not a shelf label.

Yes, where sourcing allows it: some references carry a known brand and others are our own selection. A page names a brand only when the batch justifies it, and the origin sits beside it. The brand is not what decides a batch's quality: the consistency of the batch we receive is.

For a change of mind, you have 7 days after delivery to request a return: an unopened, complete item in its original packaging is accepted, a consumable whose packaging has been opened is not. These conditions apply only to a change of mind: a faulty item, or one that is not what you ordered, is always taken back at our cost, even opened, if you tell us soon after delivery.

Write to us from the contact page with your order number and the reason; for a fault, add a photo if you can. An accepted request gets a courier visit to collect the item.

There is no online payment in this system, so a refund is not a card reversal. As agreed, it is made by CCP transfer or as store credit usable on the site. Allow a few working days; Friday and Saturday do not count.

Yes. Any item that is faulty or not what you ordered is taken back at our cost if you tell us soon after delivery, and appliances, instruments and tools also carry the legal warranty, whose length is shown on each product's page. The detail is in our return policy.

Only people who have received their order can leave a review. Every review is read before it is published, to set aside what is off-topic or abusive, never to set aside a criticism. Reviews appear on a product's page once it has enough of them.

Because it identifies the order and it is how the courier reaches you. It carries the verification code, the confirmation call before dispatch, and order tracking. We do not use it for advertising you did not ask for.

A six-digit code sent by SMS when you order. It confirms the number is really yours, and it is what stops an order placed with someone else’s number. The code is valid for a short time: if it expires, ask for a new one. Nobody from our side will ever ask you for this code by phone.

We keep what is needed to process and deliver the order, and nothing more. The detail — what is collected, why, for how long and who it may be shared with (delivery company, SMS, email) — is on the Privacy page. You can ask for access, correction or deletion from the contact page.

Yes. An account kept on your number holds your past orders: you reopen one and add the same references to the cart at once. It is made for a counter that restocks on a regular interval and does not want to search each shade again.

Some references have volume tiers, shown on the page and applied automatically in the cart. The tiers and discounts are round numbers, on the 50 DA grid. For a large, regular need, write to us: we will tell you plainly whether a composed box or a loose order is the better buy.

You pick a size — 4, 8 or 12 products — then fill the box with the references and variants you choose. A counter shows where you are, and the packaging is free once the box is full. It is the simplest way to restock a counter in one order.

The box price is the sum of the variants you chose, plus the packaging — and the packaging drops away when the box is full. No variant price is replaced by a default one: you pay the variants you actually chose, not another.